We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. This is a full-time office-based role working Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key Responsibilities as a Service Desk Coordinator:

Plan and coordinate reactive jobs to meet SLAs.
Ensure legal compliance and timely completion of all planned works.
Monitor project scope, cost, and resource allocation to maintain quality standards.
Support service desk operations, ensuring smooth communication and workflow.
Highlight and address concerns promptly with management.
Assist with contracts, focusing on process efficiency and team collaboration.
Manage resources, plan job schedules, and prioritise emergency work as needed.
Maintain accurate data for reports and ensure customer satisfaction.

Qualifications/Skills required for the role of Service Desk Coordinator:

Strong organisational and communication skills with a focus on time management.
Excellent reporting and analytical skills.
Ability to collaborate cross-functionally and operate effectively in a team environment.
Proficient with computer systems and learning bespoke software.
Positive, proactive attitude with the ability to work under pressure.

Personal Qualities required for the role of Service Desk Coordinator:

Enthusiastic, resilient, and adaptable.
Ability to find solutions and work with a "can-do" attitude.

This is an exciting opportunity to be part of a dynamic team in a fast-paced environment with plenty of opportunities for personal growth and development! If you are driven by results and enjoy problem-solving, apply today! Thank you for your application. For more Information on the role please contact Kirsty on or at . Should your application be unsuccessful, your CV will be kept on file for future vacancies.